Right of withdrawal
18 July 2026
Consumers have fourteen days to withdraw. This is a translation of the German instruction, which is the authoritative version.
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you, or a third party named by you other than the carrier, take possession of the goods. Where goods are delivered separately, the period begins when the last item is received.
To exercise your right, you must inform us (Abdelaziz Rebai, c/o IP-Management #10125, Ludwig-Erhard-Straße 18, 20459 Hamburg, Deutschland — email: kontakt@themithaq.com — phone: +49 151 67 60 50 83) by means of a clear statement, for example by post or email. You may use the model form below, but it is not obligatory.
To meet the deadline it is sufficient to send your communication before the period expires.
Effects of withdrawal
If you withdraw, we will reimburse all payments received from you, including delivery costs (except for supplementary costs arising if you chose a type of delivery other than the least expensive standard delivery we offer), without undue delay and in any event within fourteen days of the day on which we are informed of your decision.
We will make the reimbursement using the same means of payment you used for the initial transaction, unless expressly agreed otherwise; you will not incur any fees as a result.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent them, whichever is earliest.
You must send back the goods without undue delay and in any event within fourteen days of informing us of your withdrawal. Return address: Abdelaziz Rebai, c/o IP-Management #10125, Ludwig-Erhard-Straße 18, 20459 Hamburg, Deutschland.
Before sending anything back, please drop us a line. Often the matter can be settled without a return, for example with a replacement copy if it arrived damaged. This is a request, not a condition: your right of withdrawal is unaffected.
You bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics and functioning.
Model withdrawal form
If you wish to withdraw from the contract, you may complete and return this form:
To Abdelaziz Rebai, c/o IP-Management #10125, Ludwig-Erhard-Straße 18, 20459 Hamburg, Deutschland — email: kontakt@themithaq.com
I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract of sale of the following goods (*)
Ordered on (*) / received on (*)
Name of consumer(s)
Address of consumer(s)
Signature of consumer(s) (only if this form is notified on paper)
Date
(*) Delete as appropriate.